We Live In Hope!

So Goldman Sachs managers refer to their clients as Muppets. What a brilliant example of low emotional intelligence. “If only,” says one of my clients, “if only they’d done some AEM work, they would have known not to say such stupid things.”
Contrary to how this quote may appear, I am not blowing my own trumpet, for I do not hold the monopoly on ways of developing emotional intelligence (although AEM has proven to be a most effective way :-) There are as many ways to develop such intelligence as there are ways of learning to manage your stress, ways that would identify snide name-calling as, at best, an unhelpful way to vent stress, ways that would even develop the wisdom to never, ever go there. But alas, Goldman Sachs, along with thousand of other corporations, have not yet recognized that good management includes the management of the stress and emotions that actually, ultimately drive behaviour. How much reputation and money do they have to lose before they ‘join the dots? Will they ever get it? Maybe Greg Smith’s resignation letter will jolt them towards taking a step in the right direction? I live in hope!